Cancellation & Refund Policy

Refund eligibility is determined by how far in advance the cancellation is made relative to the scheduled safari time.

• Approved refunds are initiated to the original payment method used at checkout.
• Refunds will be credited within 10 working days after approval.
• Banking, wallet, or payment gateway timelines may affect when the refunded amount appears.
• Tripsam may share transaction reference details when needed for support follow-up.

• Date or slot change requests are subject to availability and operator approval.
• A requested change may lead to fare differences, revised availability, or updated booking conditions.
• If a change cannot be accommodated, the standard cancellation policy will apply.

• No-show bookings are non-refundable.
• Late arrival can result in denied entry, missed reporting, or a shortened experience without refund.
• Guests are responsible for reaching the reporting point on time unless otherwise specified in the booking.

• Trips may be rescheduled or cancelled due to weather, government restrictions, safety advisories, forest rules, or operational constraints.
• In such cases, refund or reschedule handling will depend on the specific operational situation and supplier terms.
• Tripsam will communicate the next steps as clearly as possible when such disruptions occur.

• When a booking supports partial payment, refund eligibility applies to the amount paid through Tripsam unless otherwise stated.
• Any balance payable directly to the operator may be governed by the booking-specific terms shown during checkout.