Tripsam Cancellation and Refund Policy

Effective date: February 14, 2026

This policy explains how cancellations, refunds, reschedules, and no-show situations are handled for bookings made through Tripsam.

1. Cancellation Window

  • If a booking is cancelled more than 48 hours before the scheduled safari time, a full refund is provided.
  • If a booking is cancelled between 48 hours and 24 hours before the scheduled safari time, a 50% refund is provided.
  • If a booking is cancelled less than 24 hours before the scheduled safari time, no refund is provided.

2. Refund Method and Processing Time

  • Approved refunds are initiated to the original payment method used at checkout.
  • Banking, wallet, or payment gateway timelines may affect when the refunded amount appears.
  • Tripsam may share transaction reference details when needed for support follow-up.

3. Reschedules and Date Changes

  • Date or slot change requests are subject to availability and operator approval.
  • A requested change may lead to fare differences, revised availability, or updated booking conditions.
  • If a change cannot be accommodated, the standard cancellation policy will apply.

4. No-show and Late Arrival

  • No-show bookings are non-refundable.
  • Late arrival can result in denied entry, missed reporting, or a shortened experience without refund.
  • Guests are responsible for reaching the reporting point on time unless otherwise specified in the booking.

5. Operator or External Disruptions

  • Trips may be rescheduled or cancelled due to weather, government restrictions, safety advisories, forest rules, or operational constraints.
  • In such cases, refund or reschedule handling will depend on the specific operational situation and supplier terms.
  • Tripsam will communicate the next steps as clearly as possible when such disruptions occur.

6. Partial Payments and Outstanding Amounts

  • When a booking supports partial payment, refund eligibility applies to the amount paid through Tripsam unless otherwise stated.
  • Any balance payable directly to the operator may be governed by the booking-specific terms shown during checkout.
Need help with a cancellation or refund request? Contact Tripsam support using your booking details page.
Safari Terms